Terms of use

Welcome to Rosxpress.com, also hereby referred to as “we,” “us,” or “ROS EXPRESS SDN. BHD.” As an online pharmacy, we provide these terms and conditions to govern your access to and use of ROS EXPRESS SDN. BHD., including its related sub-domains, websites, mobile applications, services, and tools (collectively referred to as the ” rosxpress.com “).
Rosxpress.com and its associated mobile application are owned and operated by ROS EXPRESS SDN. BHD. Limited, a company duly incorporated under the Companies Act of 1994 with registration number 202501055038 (1656444-U). For any inquiries or to address concerns regarding our website, mobile application, or services, please do not hesitate to contact us at: Phone: +60 163 813 189


By accessing and using the ROS EXPRESS SDN. BHD. platform, you confirm that you have read, understood, and agree to comply with these Terms and Conditions (the “User Agreement”). This User Agreement is effective immediately upon your use of the site, indicating your acceptance of these terms.
We strongly encourage you to review these Terms of Use carefully. If you do not agree to be bound by this User Agreement, please refrain from accessing, registering with, or utilizing this site and application.

1.    Acceptance of Terms   

1.1.    By accessing and using the ROS EXPRESS SDN. BHD. platform, you confirm that you have read, understood, and agree to comply with these Terms and Conditions (the “User Agreement”). This User Agreement is effective immediately upon your use of the site, indicating your acceptance of these terms.
1.2.    We strongly encourage you to review these Terms of Use carefully. If you do not agree to be bound by this User Agreement, please refrain from accessing, registering with, or utilizing this site.

2.    Ownership and Contact Information

2.1.    ROS EXPRESS SDN. BHD. Limited (“ROS EXPRESS SDN. BHD.”) is a company duly incorporated under the Companies Act, 1994 of Bangladesh, with registration number 202501055038 (1656444-U). Our registered office is located at Unit 2-50, Glomac Centro, Jalan Utara, Petaling Jaya, Selangor.
2.2.    The ROS EXPRESS SDN. BHD. platform, including but not limited to:
        2.2.1.    The website www.rosxpress.com
        2.2.2.    All associated domains and subdomains
        2.2.3.    Related software and technologies are owned, operated, and maintained by ROS EXPRESS SDN. BHD. Limited and its licensors.


2.3.    General Inquiries:
        2.3.1.    Phone: +60 163 813 189
        2.3.2.    Email: info@rosxpress.com
        2.3.3.    Operating Hours: 24/7
        2.3.4.    Post Address: Unit 2-50, Glomac Centro, Jalan Utara, Petaling Jaya, Selangor
2.4.    Customer Support:
        2.4.1.    Dedicated Support Line: +60 163 813 189
        2.4.2.    Email: support@rosxpress.com
        2.4.3.    Support Hours: 24/7

3.    Services Rendered

3.1.    ROS EXPRESS SDN. BHD. provides its services through licensed premises and ensures that all operations are conducted under the strict supervision of qualified and registered pharmacists. All pharmacists affiliated with ROS EXPRESS SDN. BHD. adhere to professional ethics and regulatory standards, ensuring the highest quality of pharmaceutical care.

4.    Privacy Policy

4.1.    Your privacy and the protection of any personal information you share with us are of utmost importance. ROS EXPRESS SDN. BHD. is committed to safeguarding the information of its users and third parties. For detailed information on the data we collect, how it is used, and the measures we take to protect it, please refer to our comprehensive Privacy Policy.

5.    User Responsibilities

5.1.    Account Security: 
        5.1.1.    You are responsible for maintaining the confidentiality of your username and password.
        5.1.2.    Any activities conducted under your account are your responsibility, whether authorized or unauthorized.
        5.1.3.    Notify ROS EXPRESS SDN. BHD. immediately if you suspect unauthorized access to your account.

6.    Third-Party Promotions

6.1.    Disclaimer of Liability:
        6.1.1.    ROS EXPRESS SDN. BHD. may feature promotions, goods, or services from third parties on its platform.
        6.1.2.    We do not endorse or guarantee the quality, suitability, or reliability of these products and services.
        6.1.3.    It is your responsibility to evaluate and verify the suitability of any third-party offerings.

7.    Intellectual Property Rights

7.1.    Ownership:
        7.1.1.    All content, materials, and software on the platform are owned or licensed by ROS EXPRESS SDN. BHD. and protected under copyright, trademark, and other intellectual property laws.
7.2.    Permitted Uses:
        7.2.1.    Users are granted a limited, non-exclusive license to access and use the platform for personal, non-commercial purposes.
7.3.    Restrictions:
        7.3.1.    You may not reproduce, distribute, modify, or create derivative works from the platform’s content without prior written consent from ROS EXPRESS SDN. BHD..

8.    Prohibited Uses

8.1.    Unlawful Activities:
        8.1.1.    You may not use the platform for any illegal purposes or in violation of applicable laws.
8.2.    Commercial Exploitation:
        8.2.1.    The platform and its content may not be used for unauthorized commercial activities without prior consent.
8.3.    Disruption of Services:
        9.3.1.    Users must not interfere with the platform’s operation, upload malicious files, or attempt unauthorized access to the system.

9.    Liability for Breaches

9.1.    Consequences of Violations:
        9.1.1.    Non-compliance with these terms may result in suspension or termination of access, legal action, or financial claims for damages.
        9.1.2.    ROS EXPRESS SDN. BHD. reserves the right to pursue claims for losses and legal costs resulting from user violations.

10.    Material and Service Limitations

10.1.    No Guarantees:
        10.1.1.    ROS EXPRESS SDN. BHD. does not guarantee that platform materials will meet your requirements or be free of errors, viruses, or security vulnerabilities.
10.2.    Service Modifications:
        10.2.1.    ROS EXPRESS SDN. BHD. reserves the right to modify, suspend, or discontinue any part of the platform without notice.

11.    External Links

11.1.    Third-Party Websites:
        11.1.1.    Links to external websites are provided for user convenience.
        11.1.2.    ROS EXPRESS SDN. BHD. is not responsible for the content, privacy practices, or reliability of third-party websites.

12.    Surveys and Contests

12.1.    Voluntary Participation:
        12.1.1.    Participation in surveys, contests, or referral programs is optional.
        12.1.2.    Information collected during these activities may be used to improve services or notify winners.

13.    Monitoring and Enforcement

13.1.    Activity Monitoring:
        13.1.1.    ROS EXPRESS SDN. BHD. reserves the right to monitor user activities on the platform.
        13.1.2.    Actions may be taken against breaches, including suspending or terminating access or notifying authorities.

14.    Security and Transmission Risks

14.1.    Online Risks:
        14.1.1.    While ROS EXPRESS SDN. BHD. employs security measures, internet transmissions may not always be private or secure.
        14.1.2.    Users transmit information at their own risk, and ROS EXPRESS SDN. BHD. is not liable for intercepted communications.

15.    Accuracy of Information

15.1.    Disclaimer:
        15.1.1.    ROS EXPRESS SDN. BHD. strives to provide accurate and up-to-date information but does not warrant its completeness or timeliness.
        15.1.2.    Users should verify critical details or seek professional advice when necessary.

16.    Liability Limitations

16.1.    Exclusions:
        16.1.1.    ROS EXPRESS SDN. BHD. is not liable for indirect, consequential, or unforeseeable damages.
16.2.    The maximum liability is limited to the cost of products or services purchased through the platform.

 17.    E-Consultation Services

17.1.    Service Scope:
        17.1.1.    ROS EXPRESS SDN. BHD. provides teleconsultation services via video conferencing, chat, or other media with registered medical practitioners.
        17.1.2.    This service is intended for general consultation and is not a substitute for physical medical consultations.
17.2.    User Responsibilities:
        19.2.1.    Users must provide accurate health details (e.g., medical history, symptoms) during consultations.
        17.2.2.    E-consultation services should not be used in emergencies or for conditions requiring immediate attention.
17.3.    Limitations and Disclaimers:
        17.3.1.    Physicians may issue prescriptions based on preliminary information but may recommend further diagnostic tests.
        17.3.2.    ROS EXPRESS SDN. BHD. acts as an intermediary platform and is not liable for medical negligence, incorrect prescriptions, or unsatisfactory consultations.
17.4.    Consent:
        17.4.1.    By using the service, users consent to sharing their medical data with physicians and agree to its storage in compliance with applicable laws.
17.5.    Refund Policy:
        17.5.1.    Refunds for canceled consultations are subject to the terms outlined in ROS EXPRESS SDN. BHD.’s refund policy.

18.    Subscription Model

18.1.    Service Overview:
        18.1.1.    Users can subscribe to recurring medication deliveries tailored to their needs.
18.2.    Customization and Processing:
        18.2.1.    Subscription plans are flexible and allow for order customization.
        18.2.2.    Orders under the subscription model are automatically placed based on the selected schedule.
18.3.    Promotional Offers:
        18.3.1.    Ongoing promotions cannot be combined with subscription orders.
18.4.    Limitations:
        18.4.1.    Subscription orders are subject to availability and other applicable terms.

19.    Order Fulfillment and Pricing

19.1.    Pricing Estimates:
        19.1.1.    Prices listed on the platform are estimates. Final pricing depends on product batch details and will be reflected in the invoice.
19.2.    Payment Adjustments:
        19.2.1.    If the final price exceeds the pre-payment, the user must pay the difference.
        19.2.2.    If the final price is lower, the excess payment will be refunded to the original payment method.
19.3.    Refunds:
        21.3.1.    Refunds are issued in compliance with ROS EXPRESS SDN. BHD.’s refund policy for eligible cases.
19.4.    Fulfillment Terms:
       19.4.1.    Orders are processed based on prescription validity and product availability.

20.    Express Delivery Service (EDS)

20.1.    Priority Delivery:
        20.1.1.    EDS offers priority delivery during specified hours on working days.
20.2.    Delivery Charges:
        20.2.1.    Additional charges apply for EDS, varying by city, time, and delivery area.
        20.2.2.    Service fees are non-refundable once the order is dispatched.
20.3.    Availability:
        20.3.1.    EDS is available in selected areas and may include delivery on holidays at ROS EXPRESS SDN. BHD.’s discretion.
20.4.    Modification Restrictions:
        20.4.1.    Delivery details cannot be modified after order acceptance.

21.    Order Verification and Returns

21.1.    Verification Responsibility:
        21.1.1.    Users must verify the contents of their orders upon delivery.
21.2.    Returns and Refunds:
        21.2.1.    Refunds are only processed for defective or incorrect deliveries.
        21.2.2.    Partial returns are not accepted; the entire order must qualify for return or refund.
21.3.    Final Acknowledgment:
        21.3.1.    Once the order is verified and accepted, it cannot be returned unless a defect is identified.
21.4.    Packaging Concerns:
        21.4.1.    Users should not accept tampered or damaged packages and should notify ROS EXPRESS SDN. BHD. immediately.

22.    Content and Posting Restrictions

22.1.    User Obligations:
        22.1.1.    Users must ensure that any content they post on ROS EXPRESS SDN. BHD.’s platform complies with applicable laws and regulations.
        22.1.2.    Content must not be defamatory, offensive, obscene, sexually explicit, or otherwise unlawful.
22.2.    Intellectual Property Compliance:
        22.2.1.    Users are prohibited from posting content they do not own or have the legal rights to share.
22.3.    Prohibited Activities:
        22.3.1.    Posting malicious, slanderous, or unauthorized content is strictly forbidden.
        22.3.2.    ROS EXPRESS SDN. BHD. reserves the right to remove non-compliant content without prior notice.
22.4.    Accountability:
        22.4.1.    Users are responsible for the consequences of any violations, including legal claims or penalties.

23.    Data Compliance

23.1.    Legal Adherence:
        23.1.1.    ROS EXPRESS SDN. BHD. complies with all applicable laws regarding the collection, storage, and usage of personal and transactional data.
23.2.    Data Usage:
        23.2.1.    Information is retained only to the extent required by law or for operational purposes, ensuring user privacy and security.
23.3.    Government Compliance:
        23.3.1.    ROS EXPRESS SDN. BHD. may disclose data as required by law or upon request by relevant authorities.

24.    Force Majeure

24.1.    Exclusions of Liability:
        24.1.1.    ROS EXPRESS SDN. BHD. is not liable for any failure or delay in performance caused by circumstances beyond its control, including but not limited to:
        24.1.2.    Natural disasters (e.g., floods, earthquakes)
        24.1.3.    Acts of war or terrorism
        24.1.4.    Government actions or regulations
        24.1.5.    Labor strikes or transportation disruptions

25.    Service Disruptions:

25.1.    In the event of a force majeure incident, ROS EXPRESS SDN. BHD. reserves the right to suspend or withdraw services without prior notice.

26.    Governing Law and Jurisdiction

26.1.    Legal Framework:
        26.1.1.    These Terms and Conditions are governed by the laws of Malaysia.
26.2.    Jurisdiction:
        26.2.1.    Any disputes arising under these terms fall under the exclusive jurisdiction of the courts located in Malaysia.

27.    User Agreement

27.1.    Agreement Confirmation:
        27.1.1.    By clicking “I have read and accept the terms and conditions,” users indicate their acceptance of all terms outlined herein.
27.2.    Termination Rights:
        27.2.1.    Users may terminate their registration by notifying ROS EXPRESS SDN. BHD. if they no longer agree to these terms.

28.    Referral Program

28.1.    Eligibility:
        28.1.1.    Referral rewards apply only to new customers who successfully place and receive their first order using the referral code.
29.2.    Reward Issuance:
        29.2.1.    Referral reward coupons are credited to the referrer’s account after the referred friend’s successful order delivery.
29.3.    ROS EXPRESS SDN. BHD.’s Discretion:
        31.3.1.    ROS EXPRESS SDN. BHD. reserves the right to reject referrals or modify program terms at any time.

30.    Reservation of Rights

30.1.    Modification Rights:
        30.1.1.    ROS EXPRESS SDN. BHD. retains the right to amend, alter, or modify these terms and conditions without prior notice.
30.2.    Service Adjustments:
        30.2.1.    ROS EXPRESS SDN. BHD. may suspend, withdraw, or change any part of its services at its sole discretion.
30.3.    User Compliance:
        30.3.1.    Continued use of the platform after any modifications indicates agreement with the updated terms.