Thank you for choosing ROS Express Sdn. Bhd. We are committed to delivering your shipments safely, reliably, and on time across Malaysia.

1. Delivery Coverage & Estimated Lead Times

RegionCoverage AreaEstimated Delivery Time
West MalaysiaPeninsular Malaysia (Klang Valley, Northern, Southern, East Coast)1 – 3 Working Days
East MalaysiaSabah, Sarawak & Labuan3 – 7 Working Days

Note: Delivery times may vary depending on weather conditions, public holidays, custom clearances (for East Malaysia shipments), or remote delivery zones.

2. Shipping Rates & Volumetric Calculation

  • West Malaysia: Base rate applies for the first 1kg, with additional charges per subsequent 0.5kg/1kg.
  • East Malaysia: Air freight and sea freight rates apply separately depending on selected service level.

3. Order Processing & Dispatch

  • Cut-Off Time: Orders confirmed before 10:00 PM (GMT+8) will be dispatched on the same business day.
  • Dispatch Schedule: Every day.

4. Tracking & Parcel Status

Once your shipment is processed, a Waybill / Tracking Number will be provided.

  • Track your package via our portal or contact customer care with your tracking number.
  • Receivers must ensure an authorized representative is available at the delivery address to receive and sign for the package.

5. Important Delivery Guidelines

  • Address Accuracy: Please verify your full delivery address, postal code, and recipient contact number before confirming your booking.
  • Restricted Items: Flammable liquids, hazardous chemicals, and prohibited goods cannot be shipped via air freight to East Malaysia.

📞 Contact Us

If you have any questions or require assistance regarding your delivery:

  • Customer Support: +60 16 381 3189
  • Email: support@rosxpress.com
  • Operating Hours: Everyday (9:00 AM – 6:00 PM)